Because of our depth of experience and industry insight, we consistently develop highly personalized solutions for a client’s specific needs which may include a hybrid of several platforms and functions. Some of the key solution areas we typically integrate include:


Working from anywhere is the new normal. Legacy premises-based systems are limited in their ability to support remote work as well as expensive to maintain and upgrade. Integrations are lacking and customers find themselves using multiple platforms for voice, SMS, and collaboration. Organizations experiencing rapid expansion find that these legacy communication systems are unable to keep pace. Cloud-based Unified Communications as a Service (UCaaS) provide enormous flexibility, solving multiple location and work-from-home challenges. Because they are software based, these solutions eliminate costly maintenance and upgrade requirements and relief from disruption caused by upgrades. They also safeguard the organization with built in redundancy, industry leading SLA’s, and the ability to integrate with the most widely used enterprise applications.


Analytics. Sentiment analysis. BOTs. Artificial Intelligence. Virtual Agents. Today’s sophisticated clients expect a premiere customer experience. They want to interact from their preferred applications and platforms, in their preferred method. With the promise of greater scalability, improved efficiency, and lower costs to companies, a Cloud Contact Center platform or Contact Center as a Service (CCaaS) is an ideal choice for businesses looking to optimize their customer service practices with maximum efficiency. Cloud Contact Center technology allows contact centers of any size to utilize the most cutting edge technologies on a per agent subscription basis. Pre-built API’s make integrations with the most popular applications seamless.


With applications moving to the cloud, traditional wide area network technology is being disrupted as well. Software defined wide area networking (SD-WAN) allows enterprise to leverage commodity internet connections with the performance of MPLS for real time applications. SD-WAN manages complexity much more efficiently by prioritization of critical applications across the network. Clients end up with a much more reliable system, at a greatly reduced cost. Secure Access Service Edge (SASE) takes SD WAN capabilities to the next level, incorporating remote access and leveraging network or POP based solutions to bring secure connectivity closer to users.


A perfectly designed network is great, but only if it’s secure. The new work from home (WFH) model caused a major disruption in conventional cybersecurity planning, leading to a greater demand for security resources. The traditional perimeter of protection around employees safely housed in a controlled office environment has become somewhat obsolete. Employees are now conducting business from home and across multiple mobile devices resulting in increased security threats and endpoint attacks. Managed Network Security mitigates risk and protects through an automatic detection of vulnerabilities and fixes. The end result is that your business is better protected, and you have visibility into the behavioral analytics of your users.